Website Privacy Policy

• To provide patients or benefit plan members with information regarding medication and health information related to their condition, medication reviews, care plans, drug interactions, opportunities to reduce risks from therapy, or recommendations to optimize therapy, and other healthcare services as appropriate for their needs;
• To work with patients’ or benefit plan members’ healthcare providers to optimize their care. For example, discussing medication issues with prescribing physicians, making recommendations to modify medication or medication doses, monitoring care and assisting with any additional medication needs;
• To provide patients or benefit plan members with information, additional program recommendations and/or referrals that may assist in their health conditions;
• To access Provincial Health Record(s), in applicable provinces and with the patient or benefit plan member’s consent, to provide the healthcare services above;
• To help improve the quality of services through understanding our client’s needs, conducting market research and investigating new business processes;
• To create an electronic patient and/or client record; and
• To fulfill our professional, legal, or regulatory obligations.

First and foremost, HumanisRx will only collect and use your personal information if we have your consent. We collect consent prior to the collection of data, and we only use your personal information for the purposes for which it was collected.
We collect information directly from patients or benefit plan members that consent to use of our services. We may also collect information indirectly through other healthcare providers involved in a patient’s or benefit plan member’s healthcare. For example, we may collect information about a patient indirectly:

• From physicians, other prescribers, community pharmacists or healthcare providers when clarifying medication needs;
• From benefits providers or a disability management company that is providing services to patients or plan members, in order to assist in managing their medication therapy program;
• From patient’s or benefit plan member’s authorized representative or substitute decision-maker;
• From patient’s or benefit plan member’s electronic health records;
• From Provincial Health Record(s), if applicable;
• From drug claims provided via the patient or benefit plan member’s third- party administrator; and
• From Microsoft Bookings or other appointment scheduling app, if applicable

When we provide a patient or benefit plan member with healthcare services, we may share their personal health information with their healthcare providers when it is necessary for their healthcare. We do not share personal health information without a patient’s or plan member’s consent, unless we are legally required to do so. For example, personal information may be disclosed to respond to a court order or under a specific statute (e.g. the Coroner’s Act or Adult Guardianship Act).
We use service providers and subcontractors who assist us in our business. These service providers and subcontractors have only the access they need when they perform duties on our behalf. Our service providers or subcontractors not permitted to use personal information except as authorized by us.
We may share personal information in connection with the review of and the completion of business transactions involving all or part of our business. Examples of business transactions include mergers, sales, financing, reorganizations or other transactions involving our assets. We require that any parties involved in these transactions who receive personal information only use that information in connection with the transaction and for the purposes for which personal information was collected.

At HumanisRx, we safeguard your personal information using a layered approach that aligns with its sensitivity. Our operational, administrative, and technical security measures are designed to meet or exceed industry standards, ensuring your data is protected throughout its lifecycle. These safeguards include secure data handling protocols, access controls, and encryption technologies that help prevent unauthorized access, use, or disclosure.
We are committed to collecting only the minimum personal information necessary to deliver our healthcare services. Our standardized forms are purpose-built to limit data collection, and we conduct annual audits of our systems and processes to ensure ongoing compliance with privacy and security obligations. We retain personal information only as long as required to support continuity of care and meet legislative requirements. When data is no longer needed, we dispose of it securely and responsibly.

An individual may request access to or correction of their personal information by means of written requests to the location at which they received service.
For further questions about personal information is managed by HumanisRx, contact the Privacy and Security Officer: privacyofficer@humanisrx.ca